Washingtonville, NY — (03/23/2020) Earlier today Assemblyman Colin J. Schmitt (R,C,I-New Windsor) sent a letter to Governor Cuomo and Labor Commissioner Reardon requesting an increase in unemployment filing capabilities. Since then he has spoken with Commissioner Reardon and the Governor’s office on the steps being taken to increase assistance to New Yorker’s impacted by the ongoing COVID-19 crisis.
Assemblyman Colin J. Schmitt stated, “I am grateful to Commissioner Reardon and Governor Cuomo for swiftly responding to my letter requesting increased phone and online capacity for unemployment filing. The COVID-19 crisis has overwhelmed the states current capabilities and countless constituents have reached out with issues attempting to file for unemployment. The good news is the Department of Labor is working around the clock to onboard more capabilities to respond to the current need.”
Anyone who has not received or applied for unemployment should start the process online, then call. Directly calling prolongs the process and delays assistance to others. Try calling or filing online later in the day. The phone and online system is overwhelmed more significantly during morning hours.
Anyone who qualifies for benefits will receive them in full regardless if they face a delay in filing.
The system handled over 1.7 million calls last week, when the average is 50,000. In order to ensure continued operations able to handle capacity the state is now taking the following steps:
Increasing server and bandwidth capacity for the website.
Hiring more staff with immediate training. Including 1) bringing on staff from other agencies who previously worked for DOL 2) recalling retired staffers to come back on in a temporary capacity 3) bringing on staff from other agencies.
These efforts include virtual call center terminals to allow staff to work from home but still provide assistance to New Yorkers.
It is suggested that individuals who have never rece
Schmitt continued, “I will continue to work with the Commissioner and Governor to ensure the state has all the resources it needs to meet the needs of my constituents.”